One-step solution for cable and internet
Black Box TV is one of Canada’s fastest growing cable and internet service providers and provides all these services at very low subscription costs. Though easy on the pocket, the company refuses to make any compromise on the quality of the services provided. The services include IPTV boxes, Android boxes as well as phone and internet services for homes. They offer seamless speeds through their internet devices and over 1000 local as well as international channels through their cable devices and claim a 50% savings rate compared to other competitors.
Why Amexon’s custom built CRM was the right choice?
Black Box TV has to deal with thousands of customers on a daily basis, not to mention all the maintenance and repair requests they have to cope up with. In order to take this entire burden off their shoulders and to focus mainly on the quality of the services they provide, Black Box TV needed someone to lend the helping hand to them in this regard. That is where Amexon’s custom built CRM, the GENESIS Client Management System, stepped in. All the customer profiles, contact info, subscription history, hardware devices associated with customers, payment history and documents related to each customer is now stored in the CRM. Data is centralized and organized. Black Box TV does not have to worry about losing and spending extra time retrieving customer’s info and searching for the customer in different platform. It is web based hence easily accessible on any device.
All customer’s and business data in one place.
Black Box TV has a wide variety of subscription plans and an even bigger variety of hardware devices for cable tv as well as internet. Keeping a record of all the customers opting for different subscription plans as well as buying different hardware equipment is what Amexon’s custom built CRM specializes in. With just a single search, all the information related to the customer is displayed to the company personnel. The CRM has a multi-level user access for admins as well as users.
Top notch service to the customers.
Black Box TV has multiple office locations in Ontario. Amexon’s custom built CRM manages all the communications with the customers. The customers are assigned to a dedicated customer service team by the CRM. This enhances smooth operations and handling of customer’s needs or problems. There is also a comments system with allows the customers to comment and get replies from the staff regarding various products and services. Thus, the GENESIS Client Management System ensures that the people in Black Box TV focus more on delivering quality products and services, than attending to the hassle of record-keeping and management.
Main features of the CRM
– Customer details management
Amexon’s custom built CRM keeps a very comprehensive record of all the details of each and every customer including, but not limited to, every customer’s name, subscription plan, hardware device, address etc. All the details can be accessed by a single click.
– Customer communications management
Any customer complaints or issues can be addressed through the very efficient communications system of the CRM. Customers can very easily lodge their concerns and they reach the Black Box TV staff very efficiently for them to address the issue
– Hardware management
Black Box TV offers a variety of hardware devices for cable as well as internet. To keep a log of the types of devices owned by each customer is not a headache of the company staff anymore as the CRM very effectively keeps track of all this information.
– Customer subscriptions management
Black Box TV has a variety of subscription plans and the custom built CRM also keeps a comprehensive record of the subscription plan of each customer and this can be accessed very easily.
– Customer payments management
Subscription dates and billing dates of each and every customer is stored and can be accessed easily through the use of the CRM. The reminders are sent to the staff as well as the customers.
– Documents management
All the documents related to the customer, including the application documents as well as all the subscription documents are handled by the powerful GENESIS CRM. This saves the company from the hassle of unnecessary paperwork storage.
– Multi-level user access
The CRM can be accessed by the Black Box TV staff as well as the customers, as required. The staff can access the data that they require from the CRM while the customers can lodge any complaints or issues being faced by them.
– Multiple office locations support
Black Box TV has 3 offices in Ontario. The customers are assigned to the staff of one of the 3 offices by the CRM. This helps divide the traffic and enables the staff to handle the customers with a greater attention towards them.
– Comments system
There is also a comments system with allows the customers to comment and get replies from the staff regarding various products and services. Thus, the GENESIS Client Management System ensures that the people in Black Box TV focus more on delivering quality products and services, than attending to the hassle of record-keeping and management.